Privacy policy

Privacy Policy – High Garden

High Garden, We operates the website www.highgardenkids.com, This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing details
  • Baby-related information (such as preferences for customized orders)
  • Payment-related information (processed securely via third-party providers)

2. How We Collect Information

We collect your information through:

  • Website checkout and order forms
  • Orders placed via WhatsApp or Instagram
  • Cookies and tracking tools (such as Google Analytics and Facebook Pixel)

3. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Coordinate deliveries
  • Provide customer support
  • Send promotions, offers, and updates
  • Improve our products, services, and customer experience

4. Payment Processing

We do not directly store your card or banking details.

All payments are processed securely through:

  • Internet payment gateways
  • QR-based payment methods

These third-party payment providers handle your financial information in accordance with their own privacy and security policies.

5. Sharing Your Information

We may share your information with trusted third parties only when necessary:

  • Delivery and courier partners (for order fulfillment)
  • Payment processors (to complete transactions)
  • Marketing and analytics platforms (such as Google and Facebook)

We ensure that such parties use your data only for the intended purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Analyze website traffic (Google Analytics)
  • Deliver relevant advertisements (Facebook Pixel and other tools)
  • Improve user experience

You can choose to disable cookies through your browser settings, but some features of the website may not function properly.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request corrections to your information
  • Request deletion of your data

To exercise any of these rights, please contact us using the details below.

8. Children’s Information

High Garden primarily collects information from parents or guardians.

While our products are intended for babies and children, we do not knowingly collect personal data directly from children. Any information related to children is provided voluntarily by parents or guardians for order customization purposes.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Use

Currently, our operations are based in Sri Lanka. However, we may expand or serve customers internationally (such as in the Maldives) in the future. In such cases, your information may be processed in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

High Garden
No 194/2, Jayanthi Mawatha,
Himbutana, Angoda, Sri Lanka

📧 Email: highgardensales@gmail.com
📞 Phone: 0777 602 962