Terms of service

Terms and Conditions – High Garden

Welcome to High Garden. These Terms and Conditions govern your use of our website (www.highgardenkids.com) and the purchase of our products.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. About Us

High Garden is a sole proprietorship business operating in Sri Lanka, specializing in customized baby bedding and related products.

2. Orders

  • Orders can be placed through:
    • Our website (e-commerce platform)
    • WhatsApp, Instagram, or other direct channels
  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order at our discretion.

3. Customized Orders

  • Many of our products are customized based on customer preferences.
  • Once a customized order is confirmed and production has begun:
    • Modifications may not be possible
    • Cancellation may not be accepted
  • Customized orders placed through WhatsApp, Instagram, or other direct channels are not covered under the website return and refund policy.

4. Pricing and Payments

  • All prices are listed in Sri Lankan Rupees (LKR) unless stated otherwise.
  • Payments are accepted via:
    • Internet payment gateways
    • QR-based payment methods
  • Orders will be processed only after successful payment confirmation.

5. Delivery

  • Deliveries are handled through third-party courier services.
  • Delivery timelines may vary depending on:
    • Location
    • Product type (especially customized items)
  • High Garden is not responsible for delays caused by courier partners or unforeseen circumstances.

6. Returns and Refunds

  • Returns and refunds are handled in accordance with our Return and Refund Policy.

Important Summary:

  • Returns are accepted only after prior approval from our team
  • Customers must follow the instructed return process
  • Refunds are processed only after product inspection

Scope Limitation:

  • The Return and Refund Policy applies only to website (e-commerce) purchases
  • Orders placed via:
    • WhatsApp
    • Instagram
    • Facebook
    • Other direct/custom channels
      are not eligible under the standard return and refund policy

7. Product Information

  • We strive to ensure all product details, colors, and images are accurate.
  • However, slight variations may occur due to:
    • Screen/display differences
    • Handmade and customized nature of products

8. Use of Website

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to systems or data
  • Disrupt or interfere with website functionality

9. Intellectual Property

  • All website content including:
    • Images
    • Text
    • Designs
    • Logos

are the property of High Garden.

  • You may not copy, reproduce, or use any content without prior written consent.

10. Limitation of Liability

High Garden shall not be liable for:

  • Indirect or consequential losses
  • Delays caused by third-party courier services
  • Misuse of products after delivery

Our liability is strictly limited to the value of the purchased product.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on the website.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

14. Contact Us

For any inquiries regarding these Terms and Conditions:

High Garden
No 194/2, Jayanthi Mawatha,
Himbutana, Angoda, Sri Lanka

📧 Email: highgardensales@gmail.com
📞 Phone / WhatsApp: 0777 602 962